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Terms & Conditions

Last updated: March 20, 2026

1. Company Information

BackgroundPro is a service operated by MW Marketing Partners LLC, a Wyoming limited liability company.

2. Definitions

3. Service Description

BackgroundPro creates custom, professional virtual call backgrounds based on your company logo. Each background variant is delivered in two formats: Desktop (16:9) and Mobile (9:16).

Available packages:

Optional add-on:

4. Order Process

  1. You select a package (and optional Logo Creation Add-on) and complete payment via Stripe.
  2. You receive login credentials for your private customer portal via email.
  3. If you purchased the Logo Creation Add-on: You fill out a brief describing your business. We generate 3 AI logo concepts for you to review. You select your favorite (with optional revisions). Once confirmed, your logo is used for background generation.
    If you already have a logo: You upload your company logo directly through the portal.
  4. We generate your custom background(s) and deliver them to your portal.
  5. You review each background variant individually, then approve or request a revision for each one.
  6. Once approved, you can download your backgrounds (desktop + mobile versions).

5. Payment

All payments are processed securely by Stripe. We do not store your credit card or payment details on our servers. Prices are in US Dollars (USD) and include all applicable fees. Payment is due in full at the time of purchase.

If you exhaust the revisions included in your package for a specific background variant, you may purchase an Extra Revision at $17.99 per variant directly from your customer portal. Extra revision payments are processed via Stripe and are non-refundable.

6. Refund Policy

Because our products are custom-made digital goods created specifically for each customer, all sales are generally final.

We will issue a full refund only if:

Once your Digital Products have been delivered to your customer portal, the order is considered fulfilled and no refund will be issued. By completing your purchase, you acknowledge and agree that custom digital products are exempt from general return policies.

Extra Revision purchases ($17.99) are non-refundable once processed.

To request a refund under the qualifying conditions above, contact us at alyssa@backgroundpro.work with your order email and a description of the issue.

7. Revisions & Approval

Each package includes a set number of revisions per background variant (see Section 3). Revisions are tracked independently for each variant — unused revisions from one variant do not transfer to another.

Revision requests must be submitted through the customer portal within 30 days of your first delivery. After the 30-day revision window closes, no further revisions can be requested (including paid extra revisions).

Each background variant must be individually approved before download is enabled. Once a variant is approved, it is considered final — no further revisions can be requested for that variant.

Revisions cover adjustments to the background design (colors, style, layout, logo positioning and size). Logo changes are not included as part of a background revision. If you need a different logo, please contact support.

If all included revisions for a variant are used, you may purchase an Extra Revision ($17.99 per variant) from your portal, provided you are still within the 30-day revision window.

8. File Availability & Expiration

Your completed backgrounds are available for download in your customer portal for 60 days from the date of the last delivery. After this period, files are permanently deleted from our servers. It is your responsibility to download your files before they expire. We will send a reminder email before expiration.

9. AI-Generated Content

BackgroundPro uses artificial intelligence technologies to create your Digital Products. By using the Service, you acknowledge and agree to the following:

10. Intellectual Property

Upon delivery and approval, you receive a non-exclusive, perpetual license to use the delivered backgrounds (and logos, if the Logo Creation Add-on was purchased) for your personal or business purposes, including but not limited to video calls, presentations, and marketing materials.

You may not:

You retain all rights to your existing logo and brand assets that you provide to us. We do not claim ownership of any materials you upload.

11. Acceptable Use

You agree not to use the Service for any unlawful purpose or to submit content that is offensive, defamatory, or infringes on the rights of others. We reserve the right to refuse any order at our discretion.

12. Limitation of Liability

To the maximum extent permitted by law, MW Marketing Partners LLC and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid for the specific order giving rise to the claim.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the backgrounds will achieve any specific result in your video calls, as performance depends on your camera quality, lighting conditions, and video conferencing platform. AI-generated content may vary in style and accuracy.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be resolved in the courts of Sheridan County, Wyoming.

17. Contact

If you have questions about these Terms, contact us at: alyssa@backgroundpro.work